As of today, the trade medium Customercontact.nl, aimed at customer contact professionals in the Netherlands and Belgium, will continue as Ziptone. The name change is part of a series of changes aimed at further growth and development of the online trade medium.
Ziptone has the ambition to the place to be become for customer contact professionals who want to keep up to date in their field: for news, customer stories and backgrounds, for relevant vacancies and for relevant training and courses. With the name change, the website has also been given a refresh; new sections and services will follow in the near future.
The core remains unchanged: an independent trade medium that wants to help the industry move forward. The editors will continue to bring news, case studies and analysis, and Ziptone will continue to work with different players in the industry.
The name Ziptone is a nod to the collaboration between people and technology. The ziptone is (in some contact centers) the tone that agents hear in their headset to indicate that a new call is starting. Ziptone also stands for the essence of doing business: there is always another conversation; the interaction between companies and their customers never stops.
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