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CX
File: accessibility
Dossier: offshoring Suriname
HR
Dossier: labor market
Career news
Mergers & Acquisitions
Non-everyday contact centers
Technology
tech update
Dossier: chatbots and AI
Opinions
Reviews
Knowledge base
Ziptone Knowledge Assistant
Dictionary
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Colophon
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April 16, 2024
by
Erik Bouwer
RAI Amsterdam: professionalization of customer contact is necessary
5 February 2024
by
Erik Bouwer
Bergman Clinics eliminates IT debt in customer contact
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