July 28, 2026by Erik Bouwer Endre Davids (Seamly) on voicebots: Latency is a CX variable, not a technical detail.
May 22, 2026by Erik Bouwer CCMA Digital Conversation 2026: practice tool for agents and a quirky Norwegian contact center
September 15 2025by Erik Bouwer On bot platforms, voice routing, and adoption: Conversational Conference 2025
