March 23 2026by Erik Bouwer Revenues from AI? Check. But what are the costs of AI in customer contact?
October 21, 2024by Erik Bouwer Digital agents are on the rise: “Up to three-quarters fewer human agents within five years”
31 Januari 2024by Erik Bouwer Bas Nederlof, CEO of QuandaGo: “The machine customer is also on the roadmap”
24 Januari 2023by Erik Bouwer The future of customer contact: “Higher volumes and more diversity in interactions”
April 8, 2021by Erik Bouwer Derk-Jan Brand, CEO of QuandaGo: automating customer interactions next big thing
