June 30, 2026by Erik Bouwer What does AI do to the customer service representative profession? Coach House Conversation #7
June 9, 2026by Erik Bouwer KSF Chairman Erik Vercouteren: setting standards, growing, and taking a position are high on the agenda.
March 19 2026by Erik Bouwer Channel steering is often at odds with customer preference – National Voice Monitor 2026
3 February 2026by Erik Bouwer Compliant with the KSF code? You can have it assessed by the Sector Council.
15 December 2025by Erik Bouwer As a network club and advocate, KSF also wants to offer a quality label
5 December 2025by Erik Bouwer There's more than just AI in customer contact – KSF Annual Congress 2025
