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Emmen

March 3 2026by Erik Bouwer

Emmen chooses Genesys Cloud

6 February 2026by Erik Bouwer

When can the use of AI contribute to the customer experience?

November 10 2025by Erik Bouwer

How do employees experience the software they work with?

Team

March 26 2025by Erik Bouwer

Equipe and Cloud CX: Getting the most out of it

xla

September 23 2024by Erik Bouwer

Frontline Solutions embraces the XLA

predictive

September 3 2024by Erik Bouwer

Predictive customer service: anticipating with outbound customer contact – tech update

Visual IVR

April 9, 2024by Erik Bouwer

Visual IVR reduces pressure on customer contact of grid operator Liander

DSW

November 22 2023by Erik Bouwer

No IVR, but 30 telephone operators: about customer focus at DSW

Breda

October 5, 2023by Erik Bouwer

KCC Municipality of Breda puts itself on the map

24 August 2023by Erik Bouwer

Print deal: migration to the cloud provides new functionality

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