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CXPA

September 22 2026by Erik Bouwer

Dutch branch of CXPA ceases to exist

September 14 2026by Erik Bouwer

Customer Experience Throne Speech 2026

13 Januari 2026by Erik Bouwer

CXPA Netherlands wants to strengthen ties with customer contact professionals

CXPA

October 8, 2025by Erik Bouwer

CX Day 2025: “Babbling about journeys and surveys doesn't help”

CX Speech from the Throne

September 15 2025by Erik Bouwer

Customer Experience Throne Speech 2025

CX Speech from the Throne

September 16 2024by Erik Bouwer

CX Throne Speech 2024: AI offers great potential for CX

CX Speech from the Throne

September 18 2023by Erik Bouwer

CX Speech from the Throne leaked

November 16 2022by Erik Bouwer

Customer service failed to claim CX

CX in government

October 25, 2022by Erik Bouwer

The government finally has room for customer experience

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