Company Profile

SentioCX SentioCX Inc. is a young organization, specialized in innovative and intelligent digital routing solutions. The company was founded in August 2021. SentioCX's solution reduces friction in bot dialogues, eliminates frustration due to long and unpredictable waiting times and ensures that the right agent is reached first time to solve problems. To this end, SentioCX provides a patented conversation orchestration platform to enable seamless hand-off from bots to live agents through intent-based intelligent routing for a frictionless customer experience and satisfied agents. In addition, SentioCX ensures measurable business results through AI-driven supervision, and directly actionable insights to increase impact and optimally deploy Agents of Experts. The founders of SentioCX build on more than thirty years of experience in developing and selling contact center solutions.

Portfolio

SentioCX delivers a pure play proactive human-in-the-loop orchestration platform to integrate AI agents and conversational AI platforms with Customer Engagement or Contact Center platforms.

The SentioCX plugin integrates with Salesforce, Genesys, Zendesk, Google and Microsoft, with the number of integrations continuously expanding.

Markets

SentioCX is active in all verticals, such as e-commerce, energy and telecom providers, banks, insurers and educational institutions. Customers include: Pridis, BusinessCom, Wonder Industries and Online hearing aids.

 

Locations SentioCX's head office is located in Amsterdam.

 

Size (FTE) 15

 

turnover: NA

 

Contact Details

Ronald Rubens, ceo

info@sentiocx.com, Tel: +31 6 55 88 47 33