Company Profile
Wise is a European system integrator and software supplier, focused on contact centers, founded in 1998. In 2016, a capital injection from private equity firm Horizon Capital has enabled the company to expand its activities to France, Italy, the Netherlands and Spain through acquisitions. Datapoint Europe, Callware, DVELP, Anana, makepositive, Coverage and Fonetic were acquired, among others. With this, competencies built up in the field of AWS, Salesforce, Twilio and Google have been added to the existing Genesys, Verint and Avaya competencies.
Portfolio
At Sabio, different areas of expertise come together: CRM, cloud migration, customer experience technology and powerful customer analytics tools. The company is a provider of solutions in the areas of AI & automation, data & insights, cloud transformation, network services and infrastructure, customer engagement and agent empowerment. Sabio has partnerships with Verint, Avaya, Genesys, Twilio, Google Cloud and Amazon Connect.
Markets
Sabio's customers come from various sectors such as the financial sector and insurance, housing market, travel, utilities, telecom and retail. The group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury's Argos, Telefónica, Think Money and Transcom Worldwide.
Locations
Sabio is headquartered in London and has offices in Spain, France, the Netherlands, Malaysia and Singapore. The Dutch branch is in Bunnik.
Size (head count)
About 1.000 people work at Sabio.
Turnover (2020)
Approximately 165 million euros
Certificates and Memberships
Certifications: ISO 9000, ISO 27001, COPC, WFT, PCI-DSS, SOC Type I and Type II.
Affiliated with: Customer Service Federation
Contact details (for prospects in NL)
Wouter Bakker, Wouter.Bakker@sabiogroup.com
LinkedIn
http://twitter.com/sabiosense
