October 7, 2016 – Webhelp has announced that it is acquiring French social media agency Netino. Netino focuses on monitoring social conversations 24×7 and handling online consumer inquiries in 15 languages. According to Gert-Jan Morsink, CEO of Webhelp Nederland and member of the Board of Directors of the Webhelp Group, consumers increasingly communicate with consumers via online and social media channels. “The acquisition fits in seamlessly with our own ambition to take a pioneering role in Digital Engagement in the Netherlands.” It is Webhelp's ninth acquisition in two years.

Customer Experience, merger/acquisition