ViPcom, a provider of customer contact solutions, has entered into a partnership with Zoom, a global leader in video communications. With this partnership, ViPcom further expands its portfolio in the field of Unified Communications (UC) and Customer Experience (CX).

 

The combination of ViPcom’s expertise in customer experience and Zoom technology provides businesses with complete UC and CX solutions that address the needs of the modern customer. Zoom adds a new dimension to customer interaction, integrating video, voice and chat for an optimal experience. This allows users to communicate more efficiently than through traditional channels.

“With Zoom, we can support companies even better in their pursuit of excellent customer experience and efficient internal communication,” says Wim van Tol, CSO of ViPcom. “We believe that this collaboration is an important step towards the future of customer contact, in which technology and human interaction go hand in hand.”

With the integration of Zoom into the ViPcom portfolio, customers can easily strengthen and make their communication systems more efficient. Zoom facilitates more direct and personal contact with the video calling function, which makes customers feel more connected to the brand. This not only offers advantages for internal collaboration, but also for customer-oriented communication where personal interaction is central. (ViPcom)

Technology ViPcom