Verint Engagement Data Insights enables business leaders to instantly access and leverage customer engagement data. The announcement was made during the Engage 2023 company customer conference.

Business users can now freely explore their organization's engagement data using a highly intuitive, search-driven interface powered by Natural Language Search and Generative AI, with no training required. Users can simply ask or type their questions into the Engagement Data Insights application to gain key insights into what's happening in their business and the resulting actions they need to take to improve their operations.

The module comes with out-of-the-box self-service dashboards and reports designed to provide unparalleled insight into customer engagement activities, turning raw data into meaningful visualizations and metrics. It allows business leaders to monitor performance indicators, track customer interactions and experiences, and analyze agent performance. Based on these insights, users can improve the customer experience, maximize operational efficiency and realize a rapid return on investment.

According to David Singer, global vice president, go-market-strategy, organizations today struggle to aggregate, manage, and access vast amounts of customer engagement data in silos. With Verint Engagement Data Insights, they no longer depend on outside sources or IT to deliver the reports needed to make data-driven decisions.

Engagement Data Insights uses data in the Engagement Data Hub and is powered by Verint DaVinci AI. Both the data hub and Da Vinci are at the core of Verint's Open CCaaS Platform.(Verint)

Technology Verint