Teleperformance, which acquired Indian BPO company Intelenet for $2018 billion in October 1, is set to grow strongly in India. Chairman and CEO Daniel Julien announced this in an interview. According to Bhupender Singh, who leads the operation in India and the Middle East, the headcount could rise from 75.000 to 150.000 in the next few years. India is interesting for TP in two ways: the domestic market is developing strongly and it is a good location to provide services. TP also looks at smaller cities in its expansion plans. The company now has a total of 300.000 employees and its turnover – now about five billion dollars worldwide – is growing by an average of more than 8 percent per year.

TP's acquisition strategy is aimed at acquiring new business lines or new capabilities, according to Julien, who indicates that there is no point in acquiring companies that do the same as TP, but less well. At the time of the acquisition, Intelenet had 55.000 employees, 40 global delivery centers in 8 countries and served in 25 languages. The last major acquisition for Intelenet dates back to 2014, when the American BPO company Aegis was acquired for more than 600 million dollars. (Economic Times)

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