Teleperformance has made improvements to its own interaction analysis platform, TP Interact. By adding generative artificial intelligence (AI) and natural language understanding, the enhanced TP Interact platform delivers near-real-time actionable insights from customer interactions at scale in multiple languages ​​and across multiple channels, including voice, chat, email and social media. This allows companies to increase customer satisfaction, optimize processes and create new revenue streams.

According to Teleperformance the new TP Interact platform has helped customers transform their customer care programs with critical customer and business insights. Customer programs have delivered up to 25% fewer repeat customer queries, up to 15% higher Net Promoter Scores, up to 30% more efficient quality assurance, and higher sales conversions. (Teleperformance)

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