“Agentforce is the future of AI, and that future starts today. It represents the third wave of AI, where we say goodbye to copilots and welcome a new era of highly accurate, intelligent agents that drive customer satisfaction. Unlike other platforms, Agentforce is a revolutionary and trusted solution that seamlessly integrates AI into every workflow, putting it deep at the heart of the customer journey. That means it anticipates needs, strengthens relationships, drives growth, and takes proactive actions at every touchpoint,” said Marc Benioff, CEO of Salesforce.

“While others let you get started with AI yourself, Agentforce offers a fully customized platform that is immediately deployable and scalable. It has advanced security features, is based on industry standards and has unmatched flexibility. Our vision is ambitious: we want to equip a billion employees with the power of Agentforce by the end of 2025. This is what AI is all about.”

The now outdated copilots and chatbots rely on human requests and struggle with complex and multiple tasks. Agentforce offers a new level of sophistication by operating autonomously, using the right data, creating action plans for each task, and executing those plans without human intervention. Like a self-driving car, Agentforce uses real-time data to adapt to changing circumstances.

The solution works independently within an organization’s custom-built framework, making every customer interaction informed, relevant, and valuable. And if desired, Agentforce seamlessly passes the action to human agents. With a summary of the interaction, an overview of the customer data, and recommendations for next steps.