Sabio Group will migrate Essent NV's customer contact environment to the cloud. The deal follows Sabio's earlier successful implementation of a cloud contact center for Volta NXT, a subsidiary of Essent.
The migration affects more than 1.100 contact center agents and 1.300 unified communications users. Wise will also have a role in contact center monitoring and performance management as part of an extensive managed services agreement. Essent serves 2,5 million customers in the Netherlands and Belgium. (Sabio)
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