Sabio Group today launched a new solution specifically aimed at improving how contact centers handle employee time-off requests. The solution is designed to complement Genesys Cloud WEM.

 

De Time Off app helps contact centers using Genesys Workforce Engagement Management (WEM) navigate the complex integration between workforce management systems and HR leave management solutions. Sabio’s solution provides an advanced leave balance management tool that eliminates the need for complex integrations with HR systems. The tool is available directly from Sabio as well as through the Genesys AppFoundry.

The solution enables automated decision-making and ensures that agents receive instant decisions on their time-off requests, eliminating the need for human intervention.

According to Rob Scutchings, Chief Technology Officer at Wise , the tool eliminates the need for a large integration project with HR systems. According to Stuart Dorman, Chief Innovation Officer at Sabio, this fills a gap in the ecosystem and makes the solution “a noticeable difference”.

The solution has already received positive feedback from early adopters such as Benenden Health, who say it has significantly improved their leave management processes. Tasha Noble, Contact Centre Team Manager, says there has been a noticeable improvement in team morale, as staff can quickly view their balance and check availability before submitting requests.

The Time-Off app offers, among other things, a user-friendly interface for employees within Genesys WEM, extensive management options for different types of leave balances, automated processing of requests with direct decision-making and real-time tracking of balances and direct synchronization with Genesys WEM planning. (Sabio)

Human Resources Wise