RingCentral announced Monday the acquisition of CommunityWFM, a provider of cloud-based workforce management software for contact centers. This move strengthens RingCentral's RingCX contact center platform with AI-driven workforce management capabilities.
With the acquisition of CommunityWFM RingCentral, a $2,46 billion CCaaS provider, is adding workforce management tools to its existing contact center solution. This allows companies to optimize agent scheduling and staffing through AI-based forecasting and automation.
CommunityWFM's technology offers features such as AI-driven forecasting, automated schedule adjustments, real-time compliance monitoring, and a mobile app that allows agents to manage schedules and time-off requests. Financial terms of the acquisition were not disclosed. (RingCentral)
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