Regiocom, a major German BPO service provider, is expanding capacity in Kosovo. The company already operates from 23 call center locations in Germany, Bulgaria, Turkey, and Greece, among others. The new branch in Prishtina, Kosovo, will be operational as of August 1, 2026, and is intended for German-speaking customer service.

 

In Germany, Regiocom, founded in Magdeburg in 1996, is one of the largest customer contact service providers. Notably, the company positions itself with 'Customer Service Made in Germany'.

The family business serves clients in sectors such as energy, telecom, banking, and retail. Clients include E.ON, Vattenfall, Nespresso, Eurowings, enercity, and e.kundenservice Netz. The company also has its own AI propositions. The company processes approximately 50 million customer contacts per year. Originally, the company was established as a telecom provider.

In recent years, Regiocom has grown both organically and through acquisitions. In 2017, the company acquired the significantly larger SNT AG over and thereby grew to 5.200 employees. The Mobilcom-Debitel contact center in Kaiserslautern was also acquired.

The group now has around 6.390 employees and generated a turnover of 308,6 million euros in 2024.

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