QuandaGo, a provider of customer experience software solutions, today announced the launch of the QuandaGo Connected Experience Platform. QuandaGo was created by merging the solutions and activities of the companies Aloha, Artificial Industry and Morphis.

In the Connected Experience Platform, contact centers, knowledge management and automation of business processes come together in one integrated environment. The new cloud-based platform enables companies to start a contact center from the cloud in a very short time, use company-wide data and automate work processes across entire chains.

The platform is available from today and is used by leading companies in sectors such as retail, energy, (financial) services and telecom, such as Blokker, Engie, Gazprom and DELA.

QuandaGo's mission is to connect the experience of customers, employees and companies. Today's digital consumer uses an average of three contact channels – but four, five or more channels is no exception. Customer service employees are faced with the challenge of working with a multitude of stand-alone solutions. When helping customers, they regularly encounter obstacles that hinder efficient collaboration with employees outside the contact center – and increasingly also outside the organization.

With the new Connected Experience Platform, QuandaGo helps companies move from fragmented processes with fragmented information to seamlessly connecting services across the entire end-to-end chain, including process relationships with external partners.

The QuandaGo platform runs on Amazon infrastructure, enabling scalable, flexible, pay-per-use usage models. The platform offers all the technology and tools to start an agile cloud-based contact center in a short time – a few days instead of weeks. The platform is built around advanced routing and control of omnichannel customer interactions based on voice, email, social media, mobile, web, chatbots, messaging, mobile apps, voice apps and extensive reporting and analysis capabilities.

The QuandaGo Connected Experience Platform supports companies in bringing all business data together so that it can be easily made available – via the desktop to employees and via self-service environments to customers. QuandaGo is based on a completely open ecosystem, which offers users complete flexibility in integrating existing and future solutions, channels, apps, systems and datasets.

The QuandaGo Connected Experience Platform also enables companies to set up and automate interactions and work processes, using business rules, artificial intelligence and machine learning. Think of pre-filled forms and reports, offering next best actions and reducing after-work time; or to more complex applications such as new customer onboarding, complaint handling and proactive selling.

“There are great opportunities for companies to add value to the customer relationship by focusing on frictionless and personalized service,” says Arthur Nederlof, chief executive officer of QuandaGo. “We help companies with this with our 'hands-on' experience and expertise, in combination with our QuandaGo Connected Experience Platform.”

Technology QandaGo