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Listen Labs

September 30 2026by Erik Bouwer

Salesforce acquires AI startup Listen Labs

backsourcing

September 30 2026by Erik Bouwer

British government aims for backsourcing

west jet

September 30 2026by Erik Bouwer

WestJet customer service representatives start union due to offshoring

September 29 2026by Erik Bouwer

Leonie van Hees starts as Client Service Manager at ContactCare

September 29 2026by Erik Bouwer

Veilig Thuis chat channel meets a need

September 28 2026by Erik Bouwer

No Jitter stops publishing

TDCX

September 25 2026by Erik Bouwer

TDCX opens new location in Lisbon

September 25 2026by Erik Bouwer

Call center in Paraguay suspected of exploitation

ikanbi

September 24 2026by Erik Bouwer

Flemish contact center Ikanbi bankrupt

September 23 2026by Erik Bouwer

Egypt is working on the foundation for BPO sector growth.

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