The Customer Service Federation has a new expert group: the KSF Expert Group on Outsourcing & Purchasing. Its launch kicked off yesterday with a discussion about the Code of Responsible Market Conduct.
The discussion about the Code was held with an initial group of 11 participants from all denominations, said KSF director Roel Masselink in a LinkedIn update.
According to Masselink, the new expert group (with a total of 17 participants) has two main tasks. The first is to arrive at a definitive decision based on all the input gathered over the past six months. Code of Responsible Market Conduct for the customer contact sector. The members of the Customer Service Federation can decide on this later this year. The KSF plans to submit a document to its members for consultation in mid-October.
The second task is to initiate and shape the ongoing dialogue with members and the sector about what is meant by responsible market behaviour.
In addition to this expert group, the KSF also has six other expert groups, which ensure knowledge sharing, act as a network, and contribute to the KSF's policymaking. (KSF, Ziptone).
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