Last week, NICE announced to integrate its CXone Expert solution with ChatGPT. With the integration of CXone Expert and ChatGPT, the company can offer its customers a human customer experience to support, for example, a purchase process.

According to Barry Cooper, president of the CX division at NICE, the groundbreaking integration is “a game changer for CX,” as it takes self-service to the next level. The integration will not only lead to more efficient and accurate chatbot responses, according to the press release, but also to a more human interaction, according to the press release.

CXone Expert is NICE's cloud-based knowledge management solution, which leverages NICE Enlighten AI models, designed specifically for CX use cases. The company also leverages organization-specific data to help customers create custom conversational AI models.

Technology NICE