The Belgian outsource company Mifratel and the Dutch customer contact companies PCS and FINTREX will continue under the label 'Yource'. The names Mifratel, PCS and FINTREX will continue to exist, but will visibly become part of the Yource group.
Yource currently has a total of 5.200 employees and the combination has offices in five countries (the Netherlands, Belgium, Luxembourg, Morocco and Bulgaria). The four operational divisions Recruitment, Insourcing, Outsourcing Netherlands and Outsourcing Belgium together have an annual turnover of 125 million euros. Yource offers access to all forms of customer contact services: temporary employment & secondment, education, training, outsourcing, nearshoring, offshoring and insource solutions.
The name is a contraction of You (people are central, both employee and customer) and Source (sourcing customer contact, the core business of the entire group). The total of 5.200 employees are therefore referred to as 'members'. The driving force behind the new combination is the Belgian investment fund KeBeK supported by BNP Paribas Fortis Private Equity.
The new combination will have a seven-person management team, led by CEO Robin Jansen (FINTREX). In a press statement, Jansen states that the parts that now form Yource can together offer a tailor-made total solution.
The other members of the umbrella team are: Boris Wachters (COO Insourcing Netherlands), Marjolein Kleijwegt (COO Recruitment), Eelco Bruinsma (CFO), Sander Elshof (CIO) and Frank Dhooghe (CEO Belgium).
Two of the three parts of the new combination were already one established close cooperation. In 2017, PCS (founded in 2011 and customer contact outsourcing specialist in the Netherlands with offices in Almere, Nijmegen and Zwolle) was merged into the Flemish Mifratel, a customer contact outsourcing specialist for the Belgian market with locations in Belgium, Bulgaria, Luxembourg and Morocco.
Mohlad Hassan (founder of PCS and COO Outsourcing Netherlands) states that it no longer matters to customers which sourcing strategy they aspire to. By having all the solutions in-house – including a database with 350.000 available customer contact profiles, a recruitment organization and Academy – Yource distinguishes itself from all other insource and outsource parties, says Hassan.
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