CCaaS provider LeadDesk has announced its acquisition of Finnish AI-powered translation company Fluentic Oy. This acquisition adds AI-powered translation and automation tools to LeadDesk's CCaaS platform, enabling contact centers to provide more consistent customer service across multiple languages.
Fluentic has been serving enterprise clients since 2007, delivering AI-based translation and automation solutions for customer service. Its customers include global brands such as Finnair, Iberia, Yamaha, and Volvo Cars.
According to LeadDesk, the deal supports the company's strategy to strengthen its product portfolio in a consolidating European contact center-as-a-service market. Fluentic's technology complements LeadDesk's existing AI-powered solutions.
Fluentic generated approximately €0,5 million in revenue in the 2025 fiscal year. As part of the acquisition, two employees will join LeadDesk. LeadDesk financed the acquisition with external capital.
(LeadDesk)
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