For the second time, KSF is organizing the team challenge 'De Gouden Vink', a CX battle or competition in which teams have to come up with a plan of action based on a realistic case.
'De Gouden Vink' is inspired by the event 'De Gouden Giraffe' of the Belgian trade association Customer Contact & CXForum; a successful and recurring event where the CX battle is central every year. KSF has given this event a new look; at 'De Gouden Vink' the focus theme is flexible. In 2024, CX was central, in 2025 an HR storyline will be added. A jury chooses the best plan of approach and rewards it with De Gouden Vink 2025. The day ends with a drink.
The Gouden Vink is organised by VodafoneZiggo in Utrecht and supervised by Kees Kerkvliet, managing director and owner of consultancy firm TOTE-M and lecturer at Beeckestijn Business School.
In 2024, the battle consisted of 14 teams of 3 to 4 people each. The teams can consist of a mix of CX'ers, team leaders, KCC employees, managers, and marketers, trainers and coaches. Teams can register with the KSF. (KSF)
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