FLX and the Soleo Group join forces in a new joint venture, FLX Solutions BV FLX Solutions focuses on the use of robotic process automation and chatbots, particularly in customer contact processes. FLX Solutions has the Soleo Group and the Arnhem-based FLX, founded in 2014, as shareholders.

FLX Solutions offers solutions in the field of Robotic Process Automation and Chatbots and applies this with Artificial Intelligence. According to Michael Heijtenis, director of FLX Solutions, man and machine can work well together. Boring, repetitive work can often be performed by a software robot; contact center employees can focus more on complex issues and quality time with the customer.

According to Jac Vermeer, director of the Soleo Group, technological solutions make it possible to handle customer contact even more efficiently and effectively and free up employees to provide personalized solutions. “For Soleo, this means the next step in our growth strategy. In our vision to offer our customers a total customer contact solution throughout the entire customer journey, FLX's services fit into the portfolio of the Soleo Group,” said Vermeer.

It is the second major change that the Soleo Group has announced within a week. Last week, the customer contact company announced that it had acquired Fresh Call Teleservice. Earlier, in March 2018, BSG Contact acquired.

merger/acquisition, Technology