COPC launches the Customer Experience (CX) Performance Awards, an annual program recognizing COPC-certified organizations that set the standard for excellence in CX practices.
The COPC CX Performance Awards underscore a commitment to continuous improvement, innovation and raising the bar for CX globally. The first awards will be presented from January 2025 in two categories. First, the COPC Superior CX Performance Awards, for COPC-certified organizations with the most outstanding results from the previous calendar year. Second, the COPC CX Performance Transformation Awards, for organizations that have demonstrated significant improvements compared to their certification audit from the previous year.
Independent certification audits
COPC’s independent certification audits against the COPC CX Standard determine award recipients by evaluating key metrics such as customer satisfaction, cost, service quality and revenue impact. Organizations that meet these high standards are eligible to participate in the awards program and earn recognition for their continued success.
“For nearly three decades, the COPC CX Standard has been the trusted framework that guides organizations to peak performance,” said Kyle Kennedy, president and CEO of COPC Inc. “These awards honor COPC-certified organizations that demonstrate exceptional results and represent the highest level of performance in the industry.”
COPC
Since its founding in 1996, the COPC CX Standard evolved to meet industry needs, now available in six languages and trusted globally. Version 7.0 continues to guide organizations toward best practices, with thousands of professionals using the standard every month.
Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that enables organizations to optimize their operations to deliver superior service. COPC Inc. is headquartered in Winter Park, FL, USA, with offices in Europe, the Middle East, Africa, Asia Pacific, Latin America, India, and Japan. (COPC)
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