Continuum Global Solutions, a specialist provider of customer service activities, has extended its strategic partnership agreement with Canal Digitaal for omnichannel customer service activities for an indefinite period. The services cover customer service, sales, loyalty and technical helpdesk.
Continuum is responsible for interactions with Canal Digital end users and dealers via inbound voice, chat, social media and email. Continuum does this with a team of more than 65 employees from Hilversum, the Netherlands, and Antalya, Turkey. Due to the COVID-19 crisis, work is currently being carried out entirely from home. (Continuous)
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