BPO player Continuum Global Solutions has entered into a partnership with Interactions LLC. Interactions’ digital agent solutions engage with customers naturally across voice, web, chat and text channels, reducing customer effort and improving the overall experience.

 

Instead of waiting on hold to speak to a live agent, Interactions LLC – an AI solutions provider – understands the customer’s needs and simultaneously begins to meet them immediately using a hybrid solution of AI and humans. This combination of predictive AI, generative AI (GenAI) and real-time human-in-the-loop technology enables AI algorithms and human expertise to work together to provide unparalleled understanding and personalized connections throughout the customer journey.

“The 'human-in-the-loop“technology empowers customers to find meaningful solutions in the moment,” said David Garner, Chief Executive Officer. “This blend of human intelligence and AI delivers exceptional customer understanding and connection, while elevating brand experience and building loyalty.”

“What makes Interactions unique is our success in fusing different forms of AI and human intelligence to deliver effective enterprise AI solutions at scale,” said Mike Iacobucci, CEO of Interactions. “We are excited to expand our relationship with Continuum to deliver an unparalleled digital agent experience that will enhance the CX journey for customers and CSRs.”

(Continuum Global Solutions/Newswire)

merger/acquisition