CM.com announced its plans for the coming years during a Capital Markets Day at its headquarters in Breda yesterday. The company is determined to become an AI-First company and to take a leading position in Europe.
Continuing the rapid release schedule for HALO – the company’s Agentic AI platform – is part of that ambition. CM.com is now adding Voice AI Agents to that, expanding HALO’s capabilities to telephony. That should become part of a single, uniform customer engagement platform.
Also want CM.com continues to focus on financial discipline in order to maintain gross profit growth of at least 15% year-on-year and a gross margin of approximately 35%. The company now has 681 FTE; at the end of 2021, the company still had 900 FTE. (CM.com)
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