Benden Health, a UK not-for-profit health insurance company, has chosen Sabio to support its transformation to a cloud-based contact center. Sabio will implement and integrate SMS, screen sharing and Workforce Engagement Management (WEM) solutions based on Genesys Cloud. This gives Benenden Health's policyholders the opportunity to contact the insurer in new ways. Sabio was already a Genesys partner for the insurer. Previously, Sabio was selected by Benenden Health for the management of the core customer engagement and Workforce Optimization (WFO) solutions.
The aim of the transformation is that policyholders will deal with the right employee immediately upon first contact and that the employee experience will also be improved.
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