IT service provider Atos and partner Google Cloud have jointly won a contract to develop a new, AI-powered chatbot for T-Mobile Netherlands. The use of the chatbot is part of T-Mobile's digital transformation strategy. The multi-channel chatbot must settle customer queries, contribute to customer satisfaction and reduce costs.
The chatbot will be placed on the customer service website of T-Mobile Netherlands and on social media channels. The chatbot will also be connected to customer and product databases. The development contract was preceded by a successful proof of concept in November 2018. The prototype developed at that time scored well in recognizing the customer's intent.
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