Atlassian, a provider of collaboration software like Jira and Trello, has cut 200 customer service jobs in Europe. The roles are in France and the Netherlands.
According to Bloomberg, the restructuring is part of an effort to strengthen customer service through smarter routing and AI-powered tools. Atlassian has reportedly already integrated AI into features like customer contact forms.
Atlassian has more than 300.000 customers worldwide, ranging from startups to 80 percent of the Fortune 500. Earlier this year, there was an uproar over the layoff of 150 customer service employeesIt was also reported at the time that some functions would be replaced by AI. (Bloomberg)
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