BPO service provider Attentive has launched Xtrabot, an automated omnichannel customer service solution. According to estimates by Atento, half of the interactions performed by customer service agents are repetitive or simple in nature and therefore suitable for automated processing by Xtrabot.
Xtrabot's conversation flow leads to an unambiguous handling of contacts across multiple channels. The bot works on the basis of natural language processing and cognitive services from the cloud and can handle open questions. Atento also indicates that the Xtrabot is compatible with the AI solutions of major cloud providers such as Microsoft Azure, IBM (Watson), Amazon Web Services and Google Cloud. The bot is equipped with transcribing functions that allow for real-time translation in more than 90 languages.
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