QuandaGo AiDA today announced the launch of its new generation of autonomous AI Agents, specifically designed to dramatically increase operational efficiency in industries such as utilities, financial services, and IT management.

 

Unlike traditional chatbots that simply answer questions, AiDA's AI Agents independently perform complex, multi-step tasks in integrated systems such as CRM and ERP.

With the introduction of three specific Value Packages, AiDA offers direct solutions for the most urgent bottlenecks in customer contact.

These are an AI Metering Agent, a Password Reset Agent, and a Customer Verification Agent.

The AI ​​Metering Agent (Energy and Utilities) automates the submission and verification of meter readings. This reduces call volume during peak periods by up to 80% and eliminates human error in data entry.

The Password Reset Agent (Government and MSPs): Completely handles the most common L1 support task. This frees highly skilled technicians to focus on billable hours and strategic work, while ensuring SLAs are met with 24/7 immediate resolution.

The Customer Verification Agent (Finance & Telecom): Reduce handle time (AHT) by an average of 45 seconds per call by securely and automatically identifying customers via voice, chat or email, significantly increasing customer satisfaction (NPS).

"Our AI Agents act as full-fledged digital team members," says QuandaGo. "They feature a unique 'two-brain' architecture where one brain conducts the dialogue and the other handles complex back-office tasks. This enables organizations to transform their biggest cost drivers into sources of efficiency."

Thanks to a no code The interface allows contact center managers (the "AI Supervisors") to easily manage agents without in-depth technical knowledge. (QuandaGo)

Technology QandaGo