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by Ziptone

customer contact dictionaryThe Ziptone Customer Contact Dictionary Explains the meaning of over 1.500 technical terms, abbreviations, and acronyms from the customer contact field. Looking for more detailed information on topics like accessibility or service level? Then check the Ziptone knowledge base, where you can find extensive knowledge articles. Or check out the white papers from Ziptone's knowledge partners.

 

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Accountability

This Ziptone customer contact dictionary is based on Contact Center Management Dictionary, published in 2004 by F&G Publishing, Heerhugowaard. That edition is the Dutch translation of ICMI's Call Center Management Dictionary (Brad Cleveland, ICMI, Call Center Press).

In this customer contact dictionary, several entries from the original Dutch translation from 2004 have been omitted because they are no longer relevant or in use. In addition, other new terms from the field have been added by the editors of Ziptone, including from #Contact (Erik Bouwer, Bizzbooks 2014) and from various online sources. The Ziptone dictionary is regularly updated. For suggestions, additions and corrections you can contact us editors from Ziptone.

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