#HRTech Arena is an independent knowledge platform and community of HRTech Experts with the aim of helping users of HR technology find suitable and innovative solutions.

#HRTech Arena stimulates innovation by sharing knowledge, bringing people and ideas together and conducting research. We do this in collaboration with ZiPconomy, the community about the flexibilization of organizations, under the flag of ZiPmedia.

Most providers of the more advanced software for contact center routing and WFM increasingly also offer functionality in the field of HR. Think of engagement, self-management/scheduling, absenteeism, turnover, employee satisfaction, individual KPIs/coaching/monitoring and support in the work in the form of agent assist or next best action. That is why #HRTech Arena and Ziptone are media partners, whereby we regularly point our own audience to relevant and best-read content.

#HRTech Arena is a media partner of Ziptone

ATM Group ATM Group B.V. is a global company focused on optimizing customer experience and business processes. With offices in the Netherlands, Ireland, the United Kingdom and South Africa, ATM Group offers tailored solutions that combine technology and human expertise. We empower our employees and encourage broad collaboration with our customers, which forms the basis for delivering authentic experiences and digital excellence.

View the extensive company profile and all articles from and about ATM Group

CCW CCW is Europe's leading conference and trade fair for innovative customer dialogue, bringing together decision-makers in customer service, customer experience, AI, digital transformation, and leadership. Every year, thousands of professionals gather in Berlin to exchange best practices, discover groundbreaking technologies, and discuss the future of customer communication. CCW combines high-level conferences, practical innovation formats, and an international trade fair, making it the central meeting place for everyone shaping the future of customer service.

Ziptone is a media partner of CCW. View all articles about CCW here.

Change CX focuses on improving customer contact by analyzing what customers, partners or agents experience. We identify opportunities for improvement in service or systems and develop appropriate solutions. By properly implementing these solutions, we improve efficiency and ensure a better experience for both customers and employees.

View the extensive company profile and all articles by and about Change

CKC Seminars – Since 1993, CKC Seminars has been developing and organizing business conferences, courses, masterclasses, and seminars with exhibitions. We primarily work on our own initiative and in collaboration with renowned consultancy firms, advocacy groups, and media. Every year, CKC Seminars examines all functional disciplines—HR, IT, Sustainability, Project Management, Customer Contact, and Finance—through an inspiring business-to-business lens, serving sectors including government, healthcare, and education. Thanks in part to our short lines of communication and close collaboration, we are a reliable, innovative, and creative player within the conference industry.

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Cognigy Cognigy, Inc. is transforming the customer service industry with the most advanced AI agent platform for enterprise contact centers. The award-winning Cognigy.AI solution enables companies to deliver instant, hyper-personalized, multilingual service across any channel. By integrating generative and conversational AI, Cognigy delivers AI agents that redefine customer experiences, drive satisfaction, and empower contact center agents in real time.

View the extensive company profile and all articles from and about Cognigy

Hi, we are Concentrix, a global leader in technology and services. We are solution-focused, tech-powered, intelligence-fueled and power the world’s best brands. Every day we bring together fully integrated solutions and support our clients in solving their most complex challenges. Powering a world that works!

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Conical, the specialist in customer contact. We always seek the connection during assignments, with our relations and colleagues. In addition, we are outspoken in our approach. That in combination with our years of knowledge makes us the knowledge partner for the make more work from customer contact. From (strategic) advice to real change and making daily operations successful.

In addition to advice and analysis, change processes and (interim) management, Coniche, in collaboration with our partner company Lirin, also offers a wide range of training, coaching and education.

View the extensive company profile and all articles by and about Coniche

Contact Center Live is the supplier of total solutions for your contact center environment. Since 2007, we have been helping organizations with a contact center to deliver the optimal customer experience, in the broadest sense of the word. We do this with both consultancy and technical services in the field of multichannel customer contact and CRM. As a result, every moment you interact with your customer – whether inbound or outbound – becomes efficient, affordable and profitable. Our innovative solutions are accessible, flexible and complete, so that you can respond better to your customer's wishes every day, create a clear 360-degree customer view and thus measurably improve your customer service. The consultants and IT people of Contact Center Live like to get their teeth into difficult issues that our customers encounter. From technology issues to design choices for operational customer contact processes.

View the extensive company profile and all articles from and about Contact Center Live

ContactCare helps organizations in every phase of their entrepreneurship to support and improve their customer relationships, by allowing them to grow in knowledge and experience, helping them to put the right people in the right place and by taking care of their customer contact. In order to provide high-quality customer contact, ContactCare is fully committed to the job satisfaction and development of its employees. This way they can help customers even better. Employees are trained in all possible conversation techniques and ensure that customers are really heard and really seen.

“We go for win-win-win! We want people to be happy, nature to be happy and our society to improve. Building a better world together. Not a good cause, but the perfect balance between profit and adding real value. This is how we help people a little further every day.”

ContactCare provides services in several areas: from outsourcing to customer contact personnel on location, training & education and consultancy.

View the extensive company profile and all articles by and about ContactCare

ContactWorx is an outsourced customer contact center in Rijswijk for organizations that want to organize their customer contact professionally, personally, and flexibly. Whether it concerns temporary capacity, structural support, or improving accessibility: we support customer contact departments during peak periods, illness, turnover, holiday periods, growth, or limited scale. We distinguish ourselves through our vision on customer contact: we believe in fixed teams, short lines of communication, and employees who view customer contact as a profession. This allows us to adapt to the needs of our clients without compromising quality and personal attention.

View the extensive company profile and all articles by and about ContactWorx

Content Guru is a supplier of the storm Cloud Contact Center platform, an omnichannel solution for customer contact. With the storm platform, customer communication across all channels (telephone, text message, chat, social, media, etc.) can be integrated with existing applications that are used within organizations. The storm platform also works perfectly with existing telephony environments. The storm platform is delivered from the cloud. All that is needed is an internet connection and a device. The storm platform is suitable for every organization. Because whether it concerns a number of small extensions or a completely scalable solution; one central environment is always created that is easy to manage for every company. Various companies such as Sodexo, Fleurop, Stedin and KwikFit work with the storm platform for an optimal customer and employee experience.

View the extensive company profile and all articles by and about Content Guru

Customer Contact & CXForum is the Belgian sector federation for customer contact and CX and a dynamic community of more than 2.000 professional customer contact and CX experts.

Together you become stronger, smarter, more resilient. We defend the interests of our sector and our people, from the Cabinet of Consumer Affairs to the European top. We keep our finger on the pulse of what is going on and respond immediately. With a large number of workshops, surprising keynotes and theme events every year for everyone who is directly or indirectly involved in customer contact, customer experience and/or the customer contact center.

Ziptone is a media partner of Customer Contact & CXForum

Read all articles and news items about and with Customer Contact & CXForum here

De Customer Experience Professionals Association (CXPA) CXPA is a global non-profit organization dedicated to advancing the customer experience professional through certification, training, networking, and establishing industry standards and best practices. The CXPA supports CX professionals to share, learn, inspire, and grow throughout their careers.

View the extensive company profile and all articles from and about CXPA

DDMA is the largest industry association for data-driven marketing, sales and service. We are a network of advertisers, non-profits, publishers, agencies and tech suppliers who use data in an innovative and responsible way to interact with consumers. With knowledge and advice, we help our members to work data-driven and customer-oriented, to develop a vision on data use and to deal with legal changes. We also give our members a voice in The Hague and Brussels and we professionalise the sector by developing self-regulation.

Ziptone is DDMA's media partner

View Ziptone publications about and with DDMA here

ETB Support Solutions, your international partner for boundless customer experiences. Since our founding in 2003, we have grown from a people-oriented BPO organization in Turkey into an international player with offices in the Netherlands, Belgium, Germany, Suriname, Bulgaria, and Morocco. With more than 1.700 professionals, we support leading companies worldwide with multilingual solutions in Dutch, Flemish, French, and German. We create high-quality, genuine customer and employee experiences because we believe that engaged employees form the foundation for strong customer relationships. Based on this vision, we contribute to growth, trust, and sustainable value for customers, partners, and society.

View the extensive company profile and all articles by and about ETB Support Solutions

Five9 Five9, Inc. empowers organizations to create hyper-personalized, frictionless, AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five3.000 Intelligent CX Platform is trusted by 1.400+ customers and 9+ partners globally. The new CX starts here, and is at the heart of every winning experience. For more information, visit www.fiveXNUMX.com.

View the extensive company profile and all articles from and about Five9

Frankwatching is the largest Dutch marketing & communication platform. With around 850 blog articles per year, they keep hundreds of thousands of readers and followers informed about the latest trends and how-to's. In 2021, Frankwatching was named best training provider for the 7th consecutive year. They also organize events, including the annual Conversational Conference (on digital customer contact). Because marketing, communication, and customer contact are closely related, Frankwatching and Ziptone are media partners, with whom we regularly direct our respective audiences to relevant and top-read content. As of July 7, 2026, Frankwatching is part of Sijthoff.

Frankwatching is media partner of Ziptone

Front Line Solutions Through innovative and sustainable customer contact solutions, Frontline Solutions achieves higher customer satisfaction and efficiency at lower costs. Since 1990, the company has built up a wealth of experience in the field of solutions for routing, CRM, workforce management and webcare. As a Genesys Gold Partner, Frontline Solutions supplies software such as PureConnect, both on premise and in a hosted environment. It is also a supplier of PureCloud, Genesys' solution based on Amazon Web Services architecture. In addition, Frontline Solutions is a supplier of solutions from Verint, among others, for customer engagement; CC4Skype, customer contact software based on Skype for Business and Microsoft Teams; and Tracebuzz, for social media monitoring and webcare. Customers include Enexis, Drukwerkdeal, asr, Ministry of Foreign Affairs, facility contact center Callexcell and Woonbron.

View the extensive company profile and all articles from and about Frontline Solutions

Graia is the Agentic CCaaS platform that meets all your customer experience and automation needs. Our platform combines the broadest breadth of Contact Center and GenAI tools on the market – under a single, intuitive platform. Our unique blend of deep customer experience expertise and advanced GenAI brings deep insights into industry challenges, delivers extensive CX expertise at enterprise level (BPO), and delivers a revolutionary Conversational AI/Gen AI platform that takes customer experience to the next level.

View the extensive company profile and all articles by and about Graia 

Hofstad Search was founded in 2002 by Pia and Peter de Wijer. Hofstad Search combines a passion for high-quality matching and recruitment within the fields of customer contact and customer experience (CX) with in-depth knowledge of the labor market and customer contact sector and a discreet working method. The goal of Hofstad Search: successful matches and long-term relationships with satisfied clients and candidates; Being a sparring partner for both candidates and clients.

View the extensive company profile and all articles by and about Hofstad Search

Inspire is a specialized employment agency in customer contact. Inspire provides flexible sourcing solutions specifically for the customer contact sector. The company has more than 20 years of experience in the mediation of customer contact specialists and trains them where necessary. In Inspire's vision, well-trained and satisfied employees are the primary success factors for any customer contact organization. Inspire wants to contribute to the personal happiness of its own employees and help with their career development in customer contact, based on the conviction that a good level of education and high employee satisfaction help to increase the quality of service and reduce staff turnover.

View the extensive company profile and all articles from and about Inspire Group

The Customer Service Federation is a young, vibrant association in the rapidly developing field of customer contact. We focus on customer experience and the many forms of customer contact that exist today. Technology and data are important parts of it. With over 180 members and more than 150.000 people working in the business every day, we have a serious responsibility. Our activities consist of advocacy in politics in The Hague, we champion the position of the field and contribute to the collective development of the sector. Sharing knowledge is crucial in this respect through about 30 expert sessions per year, an annual conference, an HR conference and many other meetings. We also conduct research and publish benchmark figures. Spearheads for the long term: the KSF is an opinion leader with impact in the field and guides the sector in digitization. In the short term, we pay special attention to the labor market, the GDPR and privacy.

Ziptone is a media partner of the Customer Service Federation – view all publications about the KSF

KPN believes in the power of connection. We have been making customer contact possible for 130 years. First with our telephone services, later all kinds of ICT services were added that made that contact easier and more versatile. With our CX Solutions we go one step further. No matter which channels your customers use, we ensure that you can easily reach and serve your customers. In addition to service numbers and contact center solutions, there is now also KPN CPaaS Solutions: smart microservices for proactive and personalized customer communication. And not unimportant: Safety is our top priority and we are one of the most sustainable providers in the world.

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Management Scope is the magazine for the top of business in the Netherlands. The editorial mix consists of interviews with CEOs and other prominent executives, analyzes and expert contributions on strategic business issues, leadership, governance and relevant social and technological developments. Management Scope's target group consists of decision makers and their staff from large and medium-sized companies with more than 200 employees: directors, board members, top managers, supervisory directors and supervisors.

Management Scope is Ziptone's media partner

At NiCE, our passion is enabling organizations of all sizes to deliver great customer experiences everywhere.

Our unified open cloud platform, CXone, powers 100% of customer interactions, tens of millions of conversations every day – from voice to next-gen digital and AI chatbots – and enables organizations to orchestrate the complexity of the modern customer experience on a single platform. Mpower is the AI ​​platform for orchestrating customer service workflows, agents, and intelligence with unmatched precision and scale.

We are known for our innovation and comprehensive interaction-centric approach with unmatched CX capabilities and specialized AI, purpose-built for CX to increase customer satisfaction and drive brand loyalty.

View the extensive company profile and all articles from and about NICE

Omnidesk offers contact center software with which companies can easily and quickly improve their (online) customer service. Omnidesk was developed in the Netherlands. The head office is located in Leiden. You choose a contact center platform for a longer period of time. That is why Omnidesk stands for strong involvement and direct, short lines with the customer. The Omnidesk product is also different: the software puts the agent in the driver's seat, is aimed at cooperation with the back office and has been developed to optimally facilitate personal contact and first time fix.

View the extensive company profile and all articles from and about Omnidesk

Polly.Help is a Dutch knowledge management platform that helps organizations centrally manage knowledge and consistently make it accessible across all channels and systems. A single reliable source provides agents, employees, customers, and AI systems with the right answer immediately. Leading organizations such as Heineken, Alliander, Youfone, the Land Registry, and the Efteling use Polly.Help to reduce repeat questions, shorten onboarding time, and improve the quality of customer contact.

View the extensive company profile and all articles by and about Polly.Help

Platform for Customer-Oriented Business (PvKO) is the community of, for, by customer focus professionals. 'Working together on the mission of the Netherlands top customer-oriented. Start with yourself and stimulate each other with the honest story.' That is what PvKO stands for. And to make this happen, we need a strong community

Platform for Customer-oriented Entrepreneurship opens doors to knowledge, companies and colleagues for professionals in the field of CX, Customer Engagement, Innovation, Insights or Marketing. With ideas that are widely applicable and directly applicable, PvKO shows how you can strengthen and maintain customer focus. For every organization, every process and most importantly; for every person. Meet like-minded people at inspiring locations and enjoy well-organized meetings, offline and online. A great community to be part of. Whatever is on your business card.

Ziptone is a media partner of PvKO. Read all articles about PvKO

Qaitbay is a CIMSOLUTIONS brand. Over 600 professionals help organizations with IT, AI, and data science from six offices in the Netherlands and an offshore office in Dhaka.

Qaitbay helps customer contact organizations with Versadoc, a solution that extracts accurate answers from complex and large amounts of information. By extracting and combining the right answers from various sources, Qaitbay increases customer satisfaction, shortens the average handling time (AHT) of customer inquiries, and reduces contact center operational costs. In this way, Qaitbay supports both internal teams and external service desks in working more efficiently and intelligently.

View the extensive company profile and all articles from and about Qaitbay

QandaGo is a cloud CX software company, created in 2019 from the merger of Morphis, VANAD Aloha and Artificial Industry, three units that together form the technology branch of VANAD Group. We provide solutions for contact centers, knowledge management and business automation. Our goal: to help our customers realize the most valuable and efficient connections between customers, employees and companies. We do this with a unique Connected Experience Platform, where the interactions with customers, all knowledge and the processes of your company come together in one place.

View the extensive company profile and all articles from and about QuandaGo

Sabio Group is a global digital CX transformation specialist with major operations in the United Kingdom (England and Scotland), Spain, France, the Netherlands, Denmark, Malaysia, Singapore, South Africa and India.

Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organizations optimize their customer journeys by making better decisions across their various contact channels.

The group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury's Argos, Telefónica and Transcom Worldwide.

View the extensive company profile and all articles by and about Sabio

Salesforce is the global leader in CRM, helping businesses connect with customers in a whole new way. Founded in 1999, Salesforce empowers businesses of all sizes and industries to digitally transform their customers and create memorable moments by harnessing the power of automation, artificial intelligence, real-time data, and flexible working. Salesforce Customer 360 is a complete portfolio of technology and services focused on a unified view of customer data. Service Cloud is Salesforce's solution that empowers businesses to transform the customer and agent experience using an AI-powered, flexible platform built for the modern era.

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Seamly connects conversational platforms with the telephony channel, allowing customers not only to chat but also to speak with AI agents. This enables platforms to expand to voice without the need to build new systems. All interactions and knowledge remain centrally organized within the existing environment. In this way, Seamly helps companies extend their chat-first solution to the telephony channel and respond to the growing demand for automated and 24/7 customer contact via telephone.

View the extensive company profile and all articles by and about Seamly

SentioCX is a conversation orchestration platform that enables seamless hand-off of bots to the right experts at the right time at a lower cost. With patented intent-based and intelligent routing, SentioCX ensures a frictionless customer experience and satisfied agents.

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Meet Steam connect, today’s most advanced platform specifically designed to answer customer questions, streamline interactions, and improve the overall customer experience. With advanced technologies including integrated AI, it provides all the tools you need to always engage your customers at the right time – inbound or outbound, with the right message, and on the right channel. Whether in person or via chat, the possibilities are endless. Increase your customer satisfaction, save valuable time, and always stay ahead of the competition. Discover how easy it can be today!

View the extensive company profile and all articles from and about Steam-connect

Teleperformance is the global market leader in omnichannel customer contact outsourcing. Teleperformance supports its partners with customer service, customer care, technical services, back office, retention and collection activities in the B2B and B2C market. The company connects people and brands through voice, webcare and face in virtually all languages ​​at 340 locations in 74 different countries, using technologies such as chatbots, speech analytics, RPA and other innovative solutions. Teleperformance employs more than 300.000 people worldwide. Customers for the Dutch language area are served from branches in Utrecht, Zoetermeer, Tilburg, Maastricht, Zwolle and Paramaribo (Suriname).

View the extensive company profile and all articles from and about Teleperformance Benelux and Suriname

VANAD Interactions Customers want speed, clarity, and personal attention—effortlessly. With a digital-first approach, we make organizations accessible and offer personal contact when it matters most. We improve the customer experience and your customer processes based on insights from every interaction.

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Verint – Finding the right balance between personal and digital, automated services is essential for success. Despite the emergence of new technologies, businesses are run in an era where people are central. At Verint, we believe that every interaction is an opportunity to gain a loyal customer for your brand. That's why we leverage the latest advancements in artificial intelligence and advanced analytics technology to help you realize the potential of automation and intelligence and drive impact on your organization. Verint is The Customer Engagement Company.

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ViPcom was founded in 2011 and provides software for customer contact optimization and a better customer experience (CX). We are a team of specialists in the field of advice, management and optimization around contact centers. Our customers choose us because of the success we have in the national and international business market.

We offer solutions from the cloud for your customer contact center that optimize your accessibility. We do this for our customers by automating processes and using AI and bots where possible. We help you increase your flexibility and reduce your costs. Whatever solution you are looking for, we have a suitable solution for customer service departments from 30 to 3000 seats that is scalable and reliable. Future proof!

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Vlirdens – Planning people is a profession. Our profession. And we are proud of it. Because planning makes more work. That is why we develop the profession and help organizations. 125 colleagues are committed to this every day. That starts with motivated employees and ultimately leads to better results. In this way, we are getting closer to 'Making the Netherlands more workable'.

View the extensive company profile and all articles from and about Vlirdens