The process by which an employee or customer comes on board of an organization in a policy and structured manner.
When you do customer this may involve registering the customer, providing welcome materials, instructions or an initial delivery of products.
For an employee, this may involve registration, providing tools such as a laptop and a telephone, providing introductory training about the organization and/or regulations, providing login details for the use of networks and applications, issuing an access pass. Onboarding basically starts from the very beginning touch with between new employee and employer: during the application.