General name for a specialized organization or organizational unit, focused on customer contact or maintaining contact with customers/suppliers. Contact takes place through various communication channels where two-way communication is possible: Internet, email, text, phone, fax, letter, textchat.
Other names for a contact center are:
- callcenter
- customer contact center, KCC
- customer touch with center (British)
- engagement center
- service centre
There are also different spellings in use:
- contact center, touch with center, touch with center, call document center
See also Contact, Business to Business, Business to Consumer, Call center, customer contact