Company Profile

 

Through innovative and sustainable customer contact solutions, Front Line Solutions higher customer satisfaction and efficiency at lower costs. Since 1990, the company has built up a wealth of experience in the field of solutions for routing, CRM, workforce management and webcare. They deliver, implement and manage these solutions for the entire customer journey. Frontline Solutions focuses on translating challenges in customer contact into feasible solutions.

Customers include Enexis, Drukwerkdeal, asr, Ministry of Foreign Affairs, facility contact center Callexcell and Woonbron.

Portfolio

As a Genesys Gold Partner, Frontline Solutions supplies software such as PureConnect, both on premise and in a hosted environment. It is also a supplier of PureCloud, Genesys' solution based on Amazon Web Services architecture. The platform has various functionalities such as collaboration and communication. In addition, Frontline is also a supplier of solutions from Verint, among others, for customer engagement; CC4Skype, customer contact software based on Skype for Business and Microsoft Teams; and Tracebuzz, for social media monitoring and webcare. The composition of the portfolio always moves along with the latest technology developments.

Markets

Frontline Solutions is active in all sectors and at home in all markets, in both the Netherlands and Belgium. The company works together with several leading partners in the Dutch customer contact sector.

 

Headquarters Vianen

Size 36 employees

Turnover (2023) NA

 

Certificates and Memberships

Frontline Solutions has been ISO2017 certified since 27001 and is a member of KSF, KIRC, PvKO, and the Belgian Customer Contact Association.

 

Contact information

Hans Reuver, welcome@frontline.nl