This is Ziptone's dossier on offshoring customer contact to Suriname. The dossier is updated regularly. Ideal if you want to stay up to date on this topic.
Last update: May 1, 2026
Research and analysis
Facility contact centers Suriname 2025: the sector is professionalizing Market Overview 2025. The BPO market for customer contact in Suriname is growing less rapidly than last year. The sector is professionalizing, but is also becoming less transparent.
BPO sector Suriname: family feeling and wage discussions It is not only the Surinamese society that is creaking and groaning. The local BPO sector is also gradually coming under pressure.
Six Reasons to Watch Suriname's BPO Sector – Analysis Outsourcing customer contact in Suriname? The Surinamese BPO market is struggling with increasing tightness. Six developments to keep an eye on.
Facility contact centers in Suriname: 8 players added in 12 months Market overview 2024. The BPO market for facility contact centers in Suriname has grown considerably in the past year. Last year, Ziptone's market overview counted 18 parties in the field of customer contact, of which 16 ultimately turned out to be actually active with a facility contact center. This year, at least 29 companies are active.
Offshoring to Suriname, considerations and dilemmas – Koetshuisgesprek #3 The participants in Koetshuisgesprek #3 definitely agree on one thing: offshoring customer contact offers opportunities for Suriname in several respects.
Customer contact hourly wages Suriname under pressure Hourly wages in the Surinamese customer contact market are currently a sensitive subject. The arrival of a local contact center collective labor agreement is obvious.
Customer contact outsourcing to Suriname: who does what? – Market overview 2023. Ziptone mapped out which parties in Suriname are active with outsourcing of customer contact. An overview of the main players.
Efficiency and cost savings main goals outsourcing customer contact – When choosing a new partner, quality is the most important criterion, but that is not the main goal of outsourcing customer contact.
Offshoring: customer contact on the move! – Ziptone lists existing and emerging customer contact offshoring destinations. Where are prices rising and where is new potential? Attention to South America, Asia, Eastern and Southern Europe and special attention to South Africa and Suriname, two important emerging destinations.
Who's calling please? Near and offshoring go hand in hand with digitization – Tightness on the labor market and ongoing digitization: the perfect storm for near- and offshoring of customer contact.
Latest updates
Call center work in Suriname: well paid, but economy demands more than 'voice skills' Surinamese political parties are not putting any obstacles in the way of the BPO sector, but they do have comments, as can be seen from a recent election debate.
FNV: Employee rights are being lost in Suriname The new Surinamese union is committed to better contracts, healthier workplaces, and better resources and working conditions.
FNV: Suriname gets its own union for call center employees In collaboration with FNV, a new trade union has been established in Suriname for call center employees: Trade Union for All Workers, the BVAW
In Suriname the (customer contact) network is small – There is no social safety net in Suriname. “In Suriname, employees expect different things from their employer than in the Netherlands.”
ETB in Suriname: “Employees have to make ends meet with their salary, otherwise they will leave you” – Ziptone spoke with ETB in Suriname about onboarding the first customer and the employment conditions policy.
“TP has experienced hypergrowth in Suriname” – Ylona Schroevers and Ferruci Sam-Sin of TP Suriname on the rapid growth: “Seven years ago we had a maximum of 40 employees here.”
BPO sector Suriname: family feeling and wage discussions – It is not only the Surinamese society that is creaking and groaning. The local BPO sector is also gradually coming under pressure.
Change in Suriname: “This sector is growing in silence” – “Rates and wages must be sustainable for everyone. But we don’t have to do what we used to do: excessive profits at the expense of agents.”
A good salary is the beginning “Nothing will be ruined if certain companies pay more than other companies.” Inspire prefers to focus on the long-term perspective of employees with a good salary.
Mind Matters, the flexible shell of 113 in Suriname – Eva Stroo runs the 'flexible shell' for the helpline of the 113 Suicide Prevention Foundation in the Netherlands with Mind Matters from Suriname.
Everyone is welcome at the VCCS On the agenda of the Association Contact Centers Suriname (VCCS): visibility with the Surinamese government, attention to poaching, image formation and training.
How do you, as a facility contact center, add value to Surinamese society? Ambassador Walter Oostelbos on facility contact centers in Suriname: “Are you coming here for the quick win or for a sustainable investment?”
Employers' association wants to channel wage development in Surinamese customer contact market Norbert van Liemt (TP) is more concerned about the development of salaries in Suriname than about the integration with Alembo.
“Mercedes-Benz opts for outsourcing Customer Assistance Center Maastricht” – 380 jobs will disappear at the Mercedes-Benz Customer Assistance Center in Maastricht. They will be moved to Teleperformance in Greece.
Best practices
Number information 1850 outsources to ContactCare in Suriname Exchange Company chose to outsource its number information services (1888, 1850 and 1800) to Suriname. Director Sandra Ursem tells.
Outsource to Suriname? The practical tips from Samsung and Ahold Rising personnel costs and a tight labor market are persuading Dutch companies to move their customer contact to Suriname.
Comfort Partners in Suriname: complete integration of processes, people and systems Comfort Partners outsources customer contact to Inspire in Suriname. “Call quality has a direct impact on the work of technicians.”
War for talent also in Suriname Vistaprint made the decision a year ago to start up a new team in Suriname. The team is managed from the Netherlands.
Everything you need to know about customer contact outsourcing – Outsourcing is not new. Companies have long been outsourcing certain processes – such as security, catering and cleaning. Nevertheless, 'outsourcing' gained momentum around the turn of the century. “Business process outsourcing” became fashionable when it became clear that many thousands of well-trained people became available every year in countries such as India and the Philippines. This basic article discusses the context of outsourcing customer contact and the most common motives.
What are the success factors of good cooperation in outsourcing? Outsourcing a business process is a strategic choice in which costs and competences play a central role. Access to economies of scale, not having to invest in specific assets, access to specialized knowledge and experience, and being able to scale up and down flexibly are motives that specifically belong to 'outsourcing 1.0' and primarily relate to output. Increasingly, the objectives when outsourcing processes are focused on outcomes. In this approach, 'outsourcing 2.0', communication, collaboration and change are important competencies, as is the ability to work together on clear and shared objectives.
Outsourcing with impact: from output- to outcome-based collaboration – Anyone who wants to achieve more by outsourcing customer contact than simply relocating work can opt for a collaboration based on outcomes.
Any suggestions for additions to this file? Email the editor.
