Company Profile
Contact Center Live has been in existence for over 15 years and serves medium-sized and enterprise organizations in realizing the optimal customer experience via the contact center. Contact Center Live is a leading European CCaaS provider for customer contact environments, supported by applications such as Vocalcom, Zendesk, and smart AI solutions.
Contact Center Live claims to be the only Dutch player that provides both advice on customer contact processes and technology services, enabling the company to offer total solutions.
The team consists of experienced specialists in consultancy, integration, implementation, and support. All employees have a background in customer contact operations or software, thereby bringing valuable practical knowledge.
The client base includes Yource, Luminus, Keolis, Vattenfall, and Belvilla, among others.
Portfolio
The organization offers various solutions, including its own private omnichannel platform for customer service. In addition, it continuously responds to market developments by developing and implementing smart (AI) applications. Contact Center Live also offers solutions for Workforce Management (WFM), AI Agent, and 100% QA (Quality Monitoring).
Markets
The focus is on organizations in diverse sectors, such as energy, outsourcers, travel, telecom, and government.
Memberships and Certifications
Contact Center Live is affiliated with the Customer Service Federation, Great Place To Work, and is ISO 27001 certified.
Locations
Headquarters: Naarden
Size 15 employees
Turnover (2025) NA
Contact information
