Change bv will open its doors in January 2022 and the new year will start well with the opening of its new location in Rotterdam. The new company announces this via a press release.

Change was founded by three experienced entrepreneurs in the world of customer contact: Jasper Klootwijk, Peter-Harm Schalk and Tom van de Wal. The primary objective of Change is to make customer contact better for the customer, the customer's customers and for the employees who work in the contact center.

Change has developed a new method and a new business model for this. Change does not make a profit on the hours delivered, but is paid on the change that is realized. Listening to the customer, technology and process improvement are central to the new company's approach. Change has been able to interest customers in its services in the ecommerce and energy industry.

Director of Strategy Jasper Klootwijk: “As Change, we believe in a business model that is fully in line with the objectives of the client. Hiring more people in this day and age is a path that leads to a lesser customer experience. With the technology and insights that are now available, the lives of customers, employees and companies can be made easier and more beautiful. We want Change to operate as a driver of concrete change. Our mission is beautiful and valuable customer contact.”

Peter Harm Schalk gained experience at large multinationals and BPO players. Tom van de Wal is an experienced management professional in the field of digital transformations and customer experience. Jasper Klootwijk is a serial entrepreneur in customer contact and was, among other things, the initiator of the first Surinamese offshore contact center.

Featured, Human Resources Change