The report (144 pages, English) is freely available as an online pdf. Prefer a hardcopy? Price per copy excl. VAT and shipping costs: 99 euros. Orders can be placed via info@ziptone.nl.
'CCaaS made in Europe' is an independent market overview with 51 extensive and 22 concise profiles of European-based vendors and their cloud-based contact center platforms. The market research was compiled by the editors of Ziptone, an online trade magazine for customer contact and contact centers.
The Ziptone editorial team has compiled the 'CCaaS made in Europe' market survey to provide decision makers and strategists in customer contact and CX with insight into the offering of European CCaaS providers as a possible alternative to the established American players.
This insight can help organizations think about a plan B, especially when there are reasons to map and/or limit dependencies and risks around software, data and infrastructure.
The market overview shows that there are sufficient alternatives available for the predominantly American supply of CCaaS solutions.
Instructions for using the market survey
Although this report has been compiled with the utmost care, neither Ziptone nor KPS BV can accept any liability for direct or indirect damage resulting from the use of the information in this report or from inaccuracies or omissions. The content of this report is intended for general information purposes only and provides a non-exhaustive summary of European providers and their CCaaS (Contact Center as a Service) solutions.
Before making any decision regarding CCaaS, readers and users of this report are strongly advised to make their own informed decision. Always do your own research, seek additional information and use your own judgment when dealing with providers and vendors – for example, by consulting benchmarks, requesting documentation or contacting references. This report is in no way a substitute for professional advice or due diligence.
Request the report from the Ziptone editorial team: redactie@ziptone.nl (PDF – 95,1 MB). You will receive a download link by email.
Ordering hard copy copies of the report (148 pages, English, 99 euros excl. VAT and shipping costs) can be ordered by sending an e-mail to info@ziptone.nl.