July 24, 2026by Erik Bouwer Customer service: the new ranking factor in agentic commerce – column Job van den Berg
July 17, 2026by Erik Bouwer On five laws, two difficult students and the expensive misunderstanding called AI – column by Merijn te Booij
July 10, 2026by Erik Bouwer Why a compliment in customer contact feels so awkward – column by Mark Elschot
June 30, 2026by Erik Bouwer What does AI do to the customer service representative profession? Coach House Conversation #7
June 29, 2026by Erik Bouwer With a bit of bad luck, agentic AI will become our digital Jurassic Park – opinion
