May 4, 2026by Erik Bouwer Vocalcom back in the hands of founder Anthony Dinis – “The CCaaS market is now being restructured”
July 28, 2025by Erik Bouwer NiCE acquires Cognigy – what does this say about the AI race in customer contact?
17 February 2025by Erik Bouwer Vlirdens, Coniche, Lirin and FProfs under (new) umbrella 'Werkend2040'
30 Januari 2025by Erik Bouwer ATM Group distributes Dutch customer contact across multiple BPO locations
September 16 2024by Erik Bouwer Employers' association wants to channel wage development in Surinamese customer contact market
May 14, 2024by Erik Bouwer ECCA, network of European national contact center organizations established
