September 9 2026by Erik Bouwer Roland Berger: AI adoption in customer contact drops from 95 to 54 percent
September 7 2026by Erik Bouwer ContactCare establishes a foothold in Antwerp, with Morocco and Germany in its sights.
September 3 2026by Erik Bouwer Mark de Vries will steer the internationalization of Change in the right direction
September 1 2026by Erik Bouwer Agentic commerce: letting your personal assistant do the grocery shopping (and pay)
25 August 2026by Erik Bouwer The machine customer walks into your customer service department shortly, and then what?
